Email Best Practices


  • Personalise the email
  • If possible cater to the individual preference in frequency and content (relevance of topic)
  • Be timely - maintain a regular time interval - 
  • Make the subject line short and attractive and persuasive to the target audience
  • Perform an A/B testing of subject line to choose the best
  • Do audience segmentation and provide personally relevant content 
  • Simple to view design - aesthetically perfect and simple to go through
  • Keep right balance between text and images
  • Avoid large images that replaces text
  • Use absolute links to images ( img src="http://www.symbusis.com/newsletter/jan2014/tree.jpg" )
  • Use web safe fonts
  • Avoid javascript
  • Avoid style sheet embedding
  • Use inline styling to get best result
  • 600px is the optimum width of the page - Avoid too wide
  • Make both HTML and text only versions
  • Test in all devises for proper rendering
  • Alt text for images - Do not put most important information as an image only
  • Highlight call-to-action and conversion request - upper left part 
  • Offer something of interest to audience
  • Avoid words and phrases ticked as spam by ISP and SPAM filters in the email
  • Go for opt-in to join email - Double opt in is the best to avoid blocking
  • Make available opt-out facility
  • Be consistent in the FROM name
  • Identify pinterest of audience
  • Use pinterest icons in your web site for articles. 
  • Add a facility to share your email
  • Keep the email in your server to view alternatively

Industry averages

  • Open rate - 20%
  • Click through rate - 3%
  • Unsubscribe rate - 1%
If found useful, buy me coffee for the time you saved.


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